FAQ's
What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards (Visa, Mastercard, American Express), PayPal and other secure online payment options.
Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. Read more here.
What is your return policy?
Our return policy allows you to return eligible items within 14 days of delivery for a full refund or exchange. Please contact our customer support team at hi@baud.audio to initiate a return and receive further instructions. Read more here.
Are your headphones compatible with my device?
Our headphones are compatible with a wide range of devices, including smartphones, tablets, computers, and gaming consoles. We offer triple connectivity with USB digital audio, wireless and analog connection options. If you have any specific compatibility concerns, feel free to reach out to our customer support team for assistance.
What is the warranty on your headphones?
Our headphones come with a 1-year limited warranty against defects in materials and workmanship. For warranty inquiries or to initiate a warranty claim, please contact our customer support team athi@baud.audio. Read morehere.
Can I cancel or modify my order after it has been placed?
We aim to process orders promptly, so we recommend reaching out to our customer support team at hi@baud.audio as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
How do I clean and maintain my headphones?
To clean your headphones, we recommend using a soft, dry cloth to gently wipe away any dirt or smudges. Avoid using harsh chemicals or abrasive materials, as these may damage the headphones. For more specific cleaning instructions, please refer to the user manual included with your headphones.
Do you offer discounts for bulk or wholesale purchases?
Please contact our customer support team at hi@baud.audio for more information and to discuss options for your specific needs.
What is a pre-order, and how does it work?
A pre-order is a way for you to reserve a headphone before it becomes available for purchase. By pre-ordering, you secure your place in line to receive the product once it's released.
When will I receive my headphones if I pre-order?
The estimated shipping date for pre-ordered headphones will be provided at the time of purchase. We'll keep you updated on any changes to the timeline.
Is there a benefit to pre-ordering these headphones?
Yes, pre-ordering ensures that you'll receive your headphones as soon as they're available, potentially before they sell out.
How do I know if my pre-order for the headphones is confirmed?
You'll receive a confirmation email shortly after placing your pre-order. This email will contain details about your order, including an order number for reference and estimated shipping date.
Can I cancel or modify my pre-order for the headphones?
Yes, you can cancel or modify your pre-order before the item ships. Please contact our customer support team at hi@baud.audio with your order details to request any changes.
What happens if there are delays with the pre-order shipment?
In the event of a delay, we'll notify you promptly and provide updated information on the new expected shipping date. Your patience and understanding are greatly appreciated.
Will I be charged immediately when I pre-order, or when the headphones ship?
For more information on pre-order terms and conditions, please click here.