We accept a variety of payment methods, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

We aim to process orders promptly, so we recommend reaching out to our customer support team at hi@baud.audio as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. Read more here.

Our return policy allows you to return eligible items within 14 days of delivery for a full refund or exchange. Please contact our customer support team at hi@baud.audio to initiate a return and receive further instructions. Read more here.

Our headphones come with a 1-year limited warranty against defects in materials and workmanship. For warranty inquiries or to initiate a warranty claim, please contact our customer support team at hi@baud.audio. Read more here.

Our headphones are compatible with a wide range of devices, including smartphones, tablets, computers, and gaming consoles. We offer triple connectivity with USB digital audio, wireless, and analog connection options. If you have any specific compatibility concerns, feel free to reach out to our customer support team for assistance.

The Player One can be connected to almost any device:

• Wirelessly with all devices using Bluetooth.
• Digital HD audio via USB-C cable.
• Analog audio via 3.5mm aux cable.

For zero latency, connect The Player One to your PC using the USB-C to USB-C cable.

For the most stable connection and zero latency, we recommend using the USB-C cable.

Yes, you can connect the 3.5mm aux cable to your controller. Make sure the headphones are powered on. (Some controllers may need a 3.5mm adapter).

Yes, The Player One supports aptX. Make sure your connected device also supports aptX to enjoy the enhanced sound quality.

Yes, you can still use the headphones by connecting the 3.5mm analog cable to any device with a 3.5mm output (computer, Xbox, etc.).

Yes, the battery will charge while you're using the USB-C connection.

Yes, press and hold the right-side button for at least 3 seconds to activate your voice assistant.

Yes, we include a 3.5mm flight adapter. There is also a USB-C to USB-A adapter included for charging in flight.

Yes, The Player One will turn off after 15 minutes of inactivity if no audio signal is detected.

Yes, ANC (Active Noise Cancellation) will stay active even if there's no audio signal when Eco Mode is disabled.

To clean your headphones, we recommend using a soft, dry cloth to gently wipe away any dirt or smudges. Avoid using harsh chemicals or abrasive materials, as these may damage the headphones. For more specific cleaning instructions, please refer to the user manual included with your headphones.

Yes, the right-side button controls play/pause, as well as next/previous track functionality.

Yes, simply press the right-side button to answer a call and press again to end it.

• Yes, if you’re using a standard charger.
• No, if you're charging via a USB-C cable connected to a computer. The cable connection takes priority over Bluetooth for audio.

• Up to 40 hours using Bluetooth at 80% volume.
• Up to 30 hours using Bluetooth with ANC at 80% volume.

Yes.

• To mute: Press the left-side button once (you'll hear sound feedback).
• To unmute: Press the left-side button again (sound feedback).
  If using the boom mic, a red LED will indicate when it's muted.

A pre-order allows you to reserve a headphone before it becomes available for general purchase. By pre-ordering, you secure your place to receive the product as soon as it's released.

The estimated shipping date for pre-ordered headphones will be provided at the time of purchase. We’ll keep you updated on any changes to the timeline.

Yes, pre-ordering ensures that you'll receive your headphones as soon as they're available, potentially before they sell out.

• Ensure the headphones are turned on.
• Check that all cable connections are secure.
• Adjust the volume levels on both the headphones and the connected device. If you're connected to a computer, check both the system volume and the volume in your media application.

• To enter pairing mode, press the power button until you hear the “Searching” voice prompt. The Player One will appear in your Bluetooth settings.
• If you’ve paired the headphones to multiple devices, make sure they haven’t reconnected automatically. You may need to turn Bluetooth off on those devices.
• If you’re still having trouble, try resetting your headphones by pressing both the left and right side buttons for 6-10 seconds while in ON mode. Then re-pair your device.

• Connecting with USB-C cable to a computer: Make sure you have selected The Player One USB drivers in your sound settings. Select for both input and output sound.
• Connecting wirelessly via Bluetooth to a computer: Pair your Player One headphones with your computer. Ensure volume levels are adjusted on both the headphones and the computer.

In Discord sound settings, you have several choices in Voice/Video settings. We recommend testing both input and output selections, as The Player One can have two selections in Discord.

Some Android versions limit maximum volume for hearing safety. Check your Android version’s settings to see how to override this feature.

Yes, but note that Bluetooth cannot be used while charging with a USB-C cable connected to a computer.