Exchanges & Returns

As per our Terms of Purchase, you have the option to return your Baud product within 14 days. To initiate a return, kindly contact our Customer Support Team during our business hours.
hi@baud.audio

Our dedicated Customer Support Team is based in Europe, and you can reach us during the below hours.

Central European Time (CET/GMT)
Monday - Friday: 09:00 to 17:00

Claims
If you have received a faulty item or the wrong size, color, or product, the return/exchange will be free of charge. To initiate a claim, kindly contact our Customer Support Team during our business hours.
hi@baud.audio

Uncollected Items
If an order is abandoned and not imported according to shipping terms for orders outside the EU, an additional fee of $50 USD / £40 GBP will be charged upon return.

If an order is abandoned when ordering within Sweden or the EU, an additional fee of 130 SEK / €15 EUR will be charged upon return.

Return Shipping Costs
- Sweden: 99 SEK
- EU and other European countries (except Russia and Ukraine): €9.99
- USA: $20
- Canada: $20
- China: $20
- United Arab Emirates: $20
- Egypt: $20

Please Note: Import duties and taxes are not included in the prices displayed and will be charged separately by the courier.